HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and try to respond as promptly as possible. We usually reply within 24 hours.
WHERE DO YOU SHIP?
We ship to all 27 countries of the European Union. We do not ship outside the EU.
HOW MUCH IS SHIPPING?
Shipping is free on all orders over €99. Below €99, a flat rate of €6.99 applies to every EU country. You see the exact price at checkout.
HOW LONG UNTIL MY ORDER ARRIVES?
We dispatch orders within 1–2 working days, Monday to Friday. After that, delivery takes between 1 and 10 working days depending on your country, for example 1–3 working days to Luxembourg, 2–4 to Germany, France, Belgium and the Netherlands, and 3–5 to Italy or Poland. You can find the full list on our Shipping Policy page.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
We pack and dispatch orders quickly, so it is not always possible to change an address. If you notice a mistake, please email us as soon as possible with your name and order number, and we will try to correct it before your parcel leaves. We cannot guarantee it, especially once the parcel has been dispatched, but we will do everything we can.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order, you may receive separate packages that arrive a day or two apart. Each package has its own tracking number.
WHAT IF AN ITEM IS OUT OF STOCK?
If any of your items is out of stock, we will email you to let you know when we expect to ship it. If the item is not expected to be back in stock within 2 weeks, we will automatically refund you for it.
HOW CAN I TRACK MY ORDER?
Once your order ships, we email you a tracking number. Use it on the DHL website to see where your parcel is. If you need help, contact us and we will gladly assist.
MY TRACKING NUMBER DOESN'T WORK YET. WHY?
Tracking can take up to 24 hours to show the first update after your parcel is dispatched. If it still does not work after that, please let us know so we can check that your parcel was properly shipped.
THE TRACKING SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER.
Please check with your neighbours and your local pick-up point first, and give it one working day. If the parcel still hasn't turned up, contact us with your name and order number and we will look into it with the carrier.
I RECEIVED A DAMAGED OR INCOMPLETE ORDER. WHAT DO I DO?
We apologise that your order didn't arrive in perfect condition. Please contact us straight away with your name, your order number and a photo if possible, and we will resolve it for you. You can use the Contact Us page or email us at infotenniscube@gmail.com. See also our Refund Policy for returns.